Another dead email chain

Email written to Mr Hemant, who apparently is handling our case. More than one week since we last heard back. Thsi email chain is in continuation with our April 8 email chain.

Sonal Goyal

to Hemant, Ruchir

Hemant, can you please spare some time to respond?

- Hide quoted text -

On 4/19/07, Sonal Goyal <sonalgoyal4@gmail.com> wrote:

Hi Hemant,

Its been some time, can we please know the status.

Thanks.

On 4/17/07, Sonal Goyal < sonalgoyal4@gmail.com > wrote:

Hi Hemant,

Today, I just noticed some bloating of the wooden flooring in the guest room as well. Please add this to the list.

Thanks,
Sonal

On 4/17/07, Agarwal, Ruchir wrote:

Hi Hemant,

Thanks for your email. I wish to assure you that there has been no "masive internal work" executed by us for the floors to be in this condition. The only thing that we had got done is the essential wood work in the bedrooms and kitchen, which I don't think would affect a good quality wooden floor.

We do have other issues apart from the problems with the wooden floor mentioned in my earlier email on this topic. We have already provided a list of such issues to Mr. Deepu (Estate Manager, Eldeco Ananda) on 6^th March 2007. This list has also been shown to Mr. Rajeev Sharma and Mr. Rajesh Dubey at various times. For your reference I am listing down the issues once again, which fall under two broad categories. Please note that it is the list of issues that we are facing right now and needs to be addressed. It by no means can be termed as complete, as new issues may crop up from time to time.

1. Construction quality related issues
1. Wooden floor in the Kids bedroom has bloated around the joints of the wooden tiles.
2. There are remains of white paint on the wooden floor near the door of the toilet in the Master bedroom
3. The wooden lamination of the profile on the toilet door of the Master bedroom has come out completely.
4. Wooden skirting in master, kids and guest room is sticking out from the walls.
5. Seepage in

i. Kids bedroom and toilet

ii. Master bedroom and toilet

iii. Kitchen

iv. Study and its toilet

v. Living room

6. Handle of the main door of guest room has come out
7. Cracks have appeared in the walls of

i. Kids bedroom

ii. Master bedroom

8. Cracks in WC of kids bathroom
1. Services related issues
1. Water quality: The water supply is either yellow or grayish black. It has such a heavy amount of silt that the Zero-B engineer has suggested that the pre-filter in the RO requires a change. Which is surprising as the RO was installed only in last week of January 2007 and a typical pre-filter has a life of 1 year, even in Noida.
2. The maintenance office refused to accept our letter of complaint which I, eventually, had to courier to you and which caused me to start this mail thread. The reason that I got for not accepting the letter was that they are not authorized to accept such letters. Which brings me to ask then why they are here? If they cannot accept a letter of complaint regarding the very complex which they are responsible for maintaining.

Hoping for an early response to this list,

Regards,

Ruchir Agarwal

GC2/002, Eldeco Ananda

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Thank you readers

This post is for all the readers of this blog, who, time and again, have written to me sympathising with the problems we have faced with Eldeco. I wish to thank you all for your kindness, for the hope that good will finally overshadow evil, for the support of right versus wrong, for consumer activism and awareness, for quality consciousness and for using my experiences to make your own personal choices with respect to property purchase. I am grateful for your trust, and for your understanding. Thank you very much once again.

Update: Eldeco and Pankaj Bajaj proves us right

No response from Eldeco today either to my letter to the Managing Director, which is published in this post. Don't know how much time will Eldeco take to respond to an email.
At least a confirmation of mail reciept could have been sent. That does take any time. Next time, I guess I have to send emails with read reciept enabled.

Eldeco and Pankaj Bajaj prove us right.

Email written to Pankaj Bajaj, MD Eldeco Housing and Constructions. As expected, no response.

Dear Pankaj,

Our patience has truly run out with Eldeco. This email is a measure of whether treating the customers with apathy truly flows from the top.

Lets see.
Sonal

---------- Forwarded message ----------
From: Agarwal, Ruchir <Ruchir_Agarwal@mentor.com>
Date: Apr 8, 2007 5:03 PM
Subject: Maintenance complaints at GC2-002, Eldeco Ananda, Noida
To: vishal@eldecoproperties.com, sanjaysharma@eldecoproperties.com
Cc: Sonal Goyal < sonalgoyal4@gmail.com>

Dear Vishal/Sanjay,

This is with respect to the list of grievances that we had given to Mr. Deepu, Estate Manager, on 6th March 2007. One of the items in the list is the poor condition of the wooden floor in kid's and master bedrooms. Since submission of the list, the condition of wooden flooring in both the rooms has deteriorated.

We are concerned about the quality of material and workmanship used in the flooring of these two rooms. Such poor material and work is not expected from a reputed builder as yours and in a premium apartment complex as Ananda.

When we bought the house we were apprehensive about the life and quality of proposed wooden flooring in the house. But were made to understand from Mr. Rajeev Sharma, with whom we interacted regarding our purchase, that there would be no issues whatsoever with the wooden flooring as the material used is of high quality and that even if there were any issues they will be taken care off by Eldeco.

Kindly let us know, at the earliest, by when we can expect a replacement/fix of the wooden flooring in our house.

Thanking you,

Yours sincerely,

Ruchir Agarwal & Sonal Goyal

GC2-002, Eldeco Ananda Apartments,

Sector 48, Noida.

Other blogs on Eldeco

Seems other harassed owners of Eldeco Ananda, duped by the false promises of the company and disillusioned by the service offered are airing their disappointment in their blogs. Check:

http://anurajsoni.blogspot.com/
http://ruchir75.blogspot.com

Apathy

If there is something called complete apathy, Eldeco surely knows how to treat their customers with one. When I moved in, I noticed that the wooden laminated flooring of the kids' room was chipping off. The wooden tiles seem to have distanced from each other, and when I walk over, I have a sense of ground moving under my feet kind of feeling. Once I managed to get the estate manager to check the floor, he got the workman from the flooring company who admitted that the floor was indeed badly laid out. They told me they will relay it. Of course, gullible me believed! I had a visit again today by the higher authorities of the mighty Eldeco Constructions, the supposed engineer in charge. I think this is exactly one month after I submitted a written complaint after numerous verbal compaints. Anyways, the engineer told me water had seeped in the floor, and of course how can water seep in? Surely we had been spilling water all over, and caused the floor to come to this condition. For one, I cant swim, so creating a swimming pool in the kids room is certainly not my idea of fun! I dont even wet mop, and my daughter, though small, is sufficiently toilet trained to not piss anywhere. Also, we have covered the floor with all kinds of mats and durries, so only a little portion is visible and can get wet, if at all. However, the engineer feels that I have been upto something with the floor, and is not ready to admit the poor quality.

Thanks, it was better when you were not trying to pretend to help. To be accused of misuse in your own flat and told that this is the only flat where there is a problem with the wooden floor really gets on my nerves. Almost all my neighbours are facing similar issues with the wooden flooring. The rising prices in Noida may have led Eldeco and Mr Pankaj Bajaj to a huge profit, but if you dont remember your base and hand out this treatment to your customers, I am sure you will see the dust one day. Good luck!

Eunuch racket

I opened the door in answer tot he doorbell, only to see two eunuch smiling gleefully and asking for badhai - their term for extortion money of buying a new flat. I was shell shocked, I never expected eunuch to be walking down the supposed secure building complex, right at my door and ringing the bell. Ok, Eldeco cant stop them, but at least I could have been informed on the intercom that they are visiting, just like other *guests* who come over. For other people, even my parents, the guards promptly stop them at the main door, call m up and confirm if I want them to visit me. Only then they are allowed in. But seems Eldeco does not measure everyone with the same scale, and the eunuch have a different setting with them.

After major excuses, relentless bargains, I had to pay up 2100 Rs to them. So much for living in a fully gated secure Eldeco Ananda Premium residential flats!